Common lock and handle problems
- The latch hook misses the keeper, so you have to lift or push the door to lock it.
- The lock lever is stiff, floppy or has stopped engaging at all.
- The handle is loose, cracked or pulls away from the panel.
- The keyed cylinder on the outside no longer turns.
Is it the lock, or the door?
Very often the lock is fine. The panel has dropped a little because its rollers are worn, so the latch now sits too low for its keeper. Before we replace any hardware, we check the door’s height and alignment. Sometimes a roller replacement or an adjustment brings the latch back into line.
Repair and replacement
When the hardware itself has failed, we replace the mortise lock or latch and the handle set with parts that fit your door’s cut-outs and thickness. We can also add a secondary lock, such as a foot lock or an anti-lift block, for extra security on ground-floor doors.
Security first
A sliding door that doesn’t latch properly is an easy way in. If yours won’t lock right now, use a bar in the track as a temporary measure and call us.